Return Policy
Everything you need to know about our process
30-Day Window
Condition & Eligibility
We want you to be completely satisfied with your purchase. To be eligible for a return, products must be returned within 30 days of the original purchase date. For hygiene and safety reasons, items must be in their original, unopened, and unused condition, with all factory seals intact and original packaging undamaged. Products that have been tested, swatched, or otherwise used are not eligible for return or exchange under any circumstances.
Shipping & Costs
Standard Returns
Buyer responsible for shipping postage
Defective Items
Complimentary return shipping
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Damaged or Defective
We take pride in every product sent, but should your order arrive damaged or defective, our Stay Pretty Guarantee has you covered. Please reach out to our team within 48 hours of receipt with a photo of the item, and we will arrange a complimentary replacement or store credit promptly.
01
Initiate
Contact our support team with your order number to start your return request.
02
Pack
Carefully pack the items in their original packaging to ensure they arrive safely.
03
Ship
Affix the provided label and drop off the package at any authorized shipping location.